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Anderson Family Mortgage
Customer Survey

AFM Loan Rep. Name :

WERE WE COURTEOUS?

DID WE LISTEN TO YOUR CONCERNS AND RESPOND TO THOSE CONCERNS - NOT JUST GIVE YOU
SALES PITCH?

DID WE SPEAK IN PLAIN TERMS - NOT INDUSTRY JARGON?

DID WE PROVIDE YOU WITH AT LEAST (2) TWO PRACTICAL SOLUTIONS FOR YOUR MORTGAGE
NEEDS?

WERE WE KNOWLEDGEABLE WHEN RECOMMEDING MORTGAGE PROGRAMS TO MEET YOUR
INDIVIDUAL GOALS AND NEEDS?

THE INFORMATION PROVIDED TO YOU HELPFUL AND USEFUL TO YOU?

DO YOU FEEL WE WERE COMPLETELY HONEST WHEN QUOTING INTEREST RATES AND COSTS
TO YOU?

DID OUR AFM REPRESENTATIVE INVITE YOU TO CALL ANYTIME FOR FURTHER ASSISTANCE?

WHEN YOU CALLED DID YOU GET AN IMMEDIATE RESPONSE?

PLEASE DESCRIBE YOUR EXPERIENCE (i.e. PHONE, MEETING, etc.) WITH US?

 

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